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The Power of Anticipation

The Power of Anticipation We all know that Customer Experience is how to keep them coming back for more, and as retail shopping moves away from the high street and...

On by Daniel Halms 0 Comments

The Ecommerce Explosion of 2020

  The pandemic was not expected, but if it had been the shift to ecommerce would have been predictable… The question is now: Will the Ecommerce explosion continue or will it be...

On by Jeannette Jones 0 Comments

Customer Experience first and foremost

Customer Experience first and foremost When America sneezes the rest of the world catches a cold.  It's an old saying attributed to Metternich a great statesman from the Prussian Empire...

On by Ronnie Devine 0 Comments

Giftwrapping in Hair and Beauty Salons

Customers come to your salon for an experience, maybe that's why we've seen a rise in Hair & Beauty Salons introducing a gift-wrap service; to add to the experience. By gift...

On by Ronnie Devine 0 Comments