Please find below FAQs, however if you have a different question or require further help with anything please contact us.

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Need Help?

If you have an issue or question that requires immediate assistance, please contact one of our Customer Service representatives via the live chat.

If we aren’t available, drop us an email and we will get back to you as soon as possible.

Services & Products

Yes, you can order less than a pack quantity, but only where this is indicated.
Take a look at our Small Quantities Collection which facilitates easy-purchase of small-volume, luxury gift wrapping materials for corporate companies gifting clients, staff, and other stakeholders for rewards, thank yous, and celebrations.

For Giftwrap, we can post samples of Giftwrap before you commit to buying a whole Counter Roll or quantity of sheets.
For Ribbon we recommend buying just 1 roll to test.
For Luxury Gift boxes, these are available to buy as a product.
For anything else please drop us a line using the contact us page.

The quickest way to pay is with a Credit or Debit card through the website. We accept VISA, Mastercard and American Express. Alternatively, you can ring us and pay by card over the phone. If you need an invoice and would prefer to pay by BACS transfer through your bank account, then please contact us to raise a Proforma Invoice. Despatch will take place upon cleared funds. Credit Accounts are granted subject to sustained use and remain where clients consistently adhere to 30-day payment terms.
For clarification, any business can set up an ‘account’ on our website, but this is not a Credit Account. Where a Credit Account has been granted a customer can place orders and click ‘Complete order’ and they then receive goods with an invoice to pay in 30 days.

Yes, cheque payment is possible. If you are paying by Cheque, please ensure to include cost of carriage and VAT and please make cheque payable to “BoxcoUK Ltd”. [Kudos Giftwrap is a trading name of BoxcoUK Ltd.] The address for posting cheques to is: Kudos Giftwrap, 59 Turbine Way, Ecotech Business Park, Swaffham PE37 7XD. Despatch will take place upon cleared funds.

Anyone can place an order and pay online on our website, but if you wish to place regular ongoing orders and require a credit account, please use this form here.
Please note that filling in this form is not a guarantee of Credit account status, our accounts team will be in touch to liaise further with you.

We are a wholesaler selling business to business. Prices on our website reflect this. If you are a multi-branch retailer looking to buy bulk volumes, please call us on 01923 220055. From time to time we run offers online. Why not sign up to our email offers and... Be the first to hear!

No, I’m afraid we don’t offer free Gift packaging materials due to the high level of requests we get. Instead, we have our Christmas Jumper Discounts range where products are discounted for clearance.

Shipping & Deliveries

We always hope to deliver to you straight away and if we can’t we normally contact you. If you require goods for a specific day or time, please contact us or use the live chat to ask. We may well be able to make a special arrangement.

If you have ordered branded product then longer lead times apply.

When your consignment leaves us you should receive an email confirmation, with a link to track shipment. Post-Covid-19, Couriers will no longer insist on a signature.

This is because our product range varies so much. We have small but heavy Counter rolls and we have very large but light boxes of Bows, all of which need to come to you with consistent quality. To achieve this, we often have to pack your order in two or more boxes. We also don’t differentiate in cost if you need delivery to another location or to a residential address.
To mitigate the cost we have introduced our £4.95 charge for orders that don't weigh as much as others, and it’s easy to get carriage paid on orders to UK when you place an order for over £150+VAT. We also have regular Free Carriage weekend offers, so why not sign up to our email offers and... Be the first to hear!
For a full list of delivery costs, see our Shipping policy here

We request that all product returns are reported to us within 7 days from receipt of order.
This includes any delivery discrepancies or damaged goods. We normally request pictures to assist with any third-party claims (for instance where products have been damaged in transit).
If you need to return a product, please contact us beforehand. We will then provide you with a Returns Reference and advise correct Returns location.
We credit the cost of goods returned in saleable condition. Credit will be given against goods only. The original delivery cost will not be credited. Where products have been custom built or branded we can’t resell them and therefore can’t offer a refund.

Yes, you can. Just drop us a line from our Contact us page with a list of the items you would like, and the full delivery address you require goods to go to. We will advise on delivery cost. Once order is confirmed, we raise an invoice for you to pay via a Bank transfer. Despatch of goods takes place upon receipt of cleared funds.

Bespoke Products

Bespoke Packaging communicates your branding, and creates a better customer experience, added to this it is optimised for your use or product. Generally this means that it can be packed quicker, saves space and can reduce material usage and save cost. There is often an origination charge, but that is soon absorbed in the savings in time and speed.

Yes bespoke packaging can be made from recycled material, and can further be recycled, in the UK we have the facility to recycle cardboard on average 7 times.

Unboxing is the event of opening your recent purchase or gift when it is delivered. For online purchases, it is the moment of truth, some may have even forgotten the moment when they clicked and bought, or it may be a complete surprise gift. The moment of unboxing is a vital customer touchpoint, and an opportunity for unforgettable lifelong brand engagement.

We Discover, Create, and Manage. To get your bespoke packaging right you need to engage with industry experts that can take an end to end holistic review of your packaging/product journey. In the initial discovery phase we uncover any bottlenecks or problems with your existing packaging, and get a clear understanding of your expectations, and the customer experience you want to create. In the Create stage we design and visualise and specify your packaging considering the lifecycle and your unique requirements, always keeping in mind your customer experience. Finally we manage the set-up, production, storage and logistics where required, saving you valuable time and resources.

Bespoke packaging is an investment in your brand and operation that has long term efficiencies for your business. Some of the fringe benefits can include a reduction in the rate of returns, which is a rising hidden cost for many retailers.

Minimum order quantities (MOQ) vary for different products, and there are economies of scale to take advantage of on printed products.

All our bespoke packaging solutions can be personalised to your brand, and printed with your company name, strapline, web address and more.

Ecommerce Products

The emotional connection with your brand or products is not the same for online purchases as with traditional retail. Custom ecommerce packaging creates an unboxing experience that sets you apart from your competitors that are merely delivering products, it demonstrates a passion, and builds customer loyalty for your brand.

Yes for low volume online retailers we have a range of plain packaging available for quick delivery, please see the range here

Every business has a duty of care to dispose of business and commercial waste responsibly which includes packaging. For the majority of businesses in the UK this is managed by your waste contractors https://www.gov.uk/managing-your-waste-an-overview.
There are rules and regulations and best practice around the design of product packaging and labelling. For guidance and to see if you are obligated by the Packaging regulations visit https://www.gov.uk/guidance/packaging-producer-responsibilities#check-if-youre-an-obligated-packaging-producer.
If you turnover between £2million and £5million you should be registered as a small producer for compliance. We will consider your requirements and advise.

Unable to find satisfactory answers ? Contact us