FAQs about our Services and Products

Please find below FAQs, however if you have a different question or require further help with anything please contact us.

  • When will I receive my goods?
    We always hope to deliver to you straight away and if we can’t we normally contact you. If you require goods for a specific day or time, please contact us or use the live chat to ask. We may well be able to make a special arrangement.

    If you have ordered branded product then longer lead times apply.

    When your consignment leaves us you should receive an email confirmation, with a link to track shipment. Post-Covid-19, Couriers will no longer insist on a signature.
  • Can I buy less than a pack quantity?
    Yes, you can order less than a pack quantity, but only where this is indicated.

    Take a look at our Small Quantities Collection which facilitates easy-purchase of small-volume, luxury gift wrapping materials for corporate companies gifting clients, staff, and other stakeholders for rewards, thank yous, and celebrations.
  • Can I see samples before I buy?
    For Giftwrap, we can post samples of Giftwrap before you commit to buying a whole Counter Roll or quantity of sheets.

    For Ribbon we recommend buying just 1 roll to test.

    For Luxury Gift boxes, these are available to buy as a product.

    For anything else please drop us a line using the contact us page.
  • Why is the carriage cost so high?
    This is because our product range varies so much. We have small but heavy Counter rolls and we have very large but light boxes of Bows, all of which need to come to you with consistent quality. To achieve this, we often have to pack your order in two or more boxes. We also don’t differentiate in cost if you need delivery to another location or to a residential address.

    To mitigate the cost we have introduced our £4.95 charge for orders that don't weigh as much as others, and it’s easy to get carriage paid on orders to UK when you place an order for over £150+VAT. We also have regular Free Carriage weekend offers, so why not sign up to our email offers and... Be the first to hear!

    For a full list of delivery costs, see our Shipping policy here
  • What payment options are available?
    The quickest way to pay is with a Credit or Debit card through the website. We accept VISA, Mastercard and American Express. Alternatively, you can ring us and pay by card over the phone.

    If you need an invoice and would prefer to pay by BACS transfer through your bank account, then please contact us to raise a Proforma Invoice. Despatch will take place upon cleared funds.

    Credit Accounts are granted subject to sustained use and remain where clients consistently adhere to 30-day payment terms.

    For clarification, any business can set up an ‘account’ on our website, but this is not a Credit Account. Where a Credit Account has been granted a customer can place orders and click ‘Complete order’ and they then receive goods with an invoice to pay in 30 days.
  • Do you accept payments by cheque?
    Yes, cheque payment is possible. If you are paying by Cheque, please ensure to include cost of carriage and VAT and please make cheque payable to “BoxcoUK Ltd”. [Kudos Giftwrap is a trading name of BoxcoUK Ltd.] The address for posting cheques to is: Kudos Giftwrap, 59 Turbine Way, Ecotech Business Park, Swaffham PE37 7XD. Despatch will take place upon cleared funds.
  • Can I set up a Credit Account?
    Anyone can place an order and pay online on our website, but if you wish to place regular ongoing orders and require a credit account, please use this form here.

    Please note that filling in this form is not a guarantee of Credit account status, our accounts team will be in touch to liaise further with you.
  • How do I return a product?
    We request that all product returns are reported to us within 7 days from receipt of order.

    This includes any delivery discrepancies or damaged goods. We normally request pictures to assist with any third-party claims (for instance where products have been damaged in transit).

    If you need to return a product, please contact us beforehand. We will then provide you with a Returns Reference and advise correct Returns location.

    We credit the cost of goods returned in saleable condition. Credit will be given against goods only. The original delivery cost will not be credited. Where products have been custom built or branded we can’t resell them and therefore can’t offer a refund.
  • Can I get a trade discount?
    We are a wholesaler selling business to business. Prices on our website reflect this. If you are a multi-branch retailer looking to buy bulk volumes, please call us on 01923 220055. From time to time we run offers online. Why not sign up to our email offers and... Be the first to hear!
  • Can I get delivery to another country?
    Yes, you can. Just drop us a line from our Contact us page with a list of the items you would like, and the full delivery address you require goods to go to.  We will advise on delivery cost.  Once order is confirmed, we raise an invoice for you to pay via a Bank transfer.  Despatch of goods takes place upon receipt of cleared funds.
  • I’m running a Charity event – Can I get free gift packaging materials for my Charity event?
    No, I’m afraid we don’t offer free Gift packaging materials due to the high level of requests we get. Instead, we have our Christmas Jumper Discounts range where products are discounted for clearance.

    We also have regular Free Carriage weekend offers, so you can get a bargain with bulk materials for very little. Why not sign up to our email offers and... Be the first to hear