We are here to make it easy for you to create a great customer experience with Luxury retail packaging products, so that your customers are delighted. Delighted customers are very important to us, but if we let you down please let us know promptly so we can do everything possible to put it right. Simply call us on 01923 220055 and we will be happy to help.
Our policy lasts 7 days. If 7 days have gone by since your receipt of delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale or Christmas Jumper discounted items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, call us on 01923 220055 and send your item to: Kudos Giftwrap, 59 Turbine Way, Ecotech Business Park, Swaffham, PE37 7XD, United Kingdom.
To return your product, you should securely package your product and send to: Kudos Giftwrap, 59 Turbine Way, Ecotech Business Park, Swaffham, PE37 7XD, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.